POLICIES

Pricing Policy:

This pricing policy clarifies how This Is Feeling Photography, LLC bills for hours in photography and video packages.  Pricing for photography and video packages includes Admin services, photography/videography services, Editing services, and Delivery services:

 – Admin @ $250/hour: handling client paperwork, contract and package management, client management, phone call and email management, client notes, pre-wedding planning notes, pre-wedding strategy, pre-wedding planning service, pre-wedding communications, pre-wedding educational emails, contract adjustments, service adjustments, postponement and cancellation services, photography and video team organization, photographer and videographer assignment, wedding team communications.  Estimated admin hours per wedding: 7-10 hours.

 – Wedding photography and videography services @ $25-$150/hour:  labor rate for photography and videography services, including lead, assistant, and 2nd (additional lead).  Hours vary per job needs.

 – Editing services @ $35-$75/hour: editing photography and videography.  Estimated editing hours per job: 7-10 hours for photography (wedding).  1-2 hours  for photography (session).  5-15 hours for videography.

 – Delivery services @ $50-$100/hour: preparing digital content for delivery to client.  Estimated hours for delivery per job: 1-2

 – Album editing services @ $50-$100/hour: photo album designing service.  Estimated hours for album editing per album: 1-5

Privacy Policy:

This privacy policy sets out how This Is Feeling Photography, LLC uses and protects any information that you give This Is Feeling Photography, LLC when you use this website.
This Is Feeling Photography, LLC is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.
This Is Feeling Photography, LLC may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes. This policy is effective from January 01, 2015.

What we collect
We may collect the following information:

• name and birthdate
• contact information including email address, phone number, and address
• demographic information such as postcode, preferences and interests
• other information relevant to customer surveys and/or offers

What we do with the information we gather
We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:

• Internal record keeping.
• We may use the information to improve our products and services.
• We may periodically send promotional email about new products, special offers or other information which we think you may find interesting using the email address which you have provided.
• From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, or mail.
• We may use the information to customize the website according to your interests.
• We may provide your information to our third party partners for marketing or promotional purposes.
• We will never sell your information.

Security
We are committed to ensuring that your information is secure. In order to prevent unauthorized access or disclosure we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

End of Privacy Policy.

Shipping Policy:

Our primary shipping service varies by shipping location. All services are “ground” services that take 5-7 business days from coast-to-coast.

Delivery Time

Delivery Time is dependent on 2 factors:

1. “Product approval and availability”. Products cannot ship until they have been approved by client. The “Availability” value is an estimate since we depend on other companies to deliver our products. We do our best to ship items out as quickly as possible, but during peak demands product availability and production time can vary, so please contact us if you need a product by a certain date.  Since every product we create us customized, we require client cooperation and approval throughout the creation process.
2. The method of delivery – you can choose to expedite shipping by paying additional.  Please contact us for these expedited rates.Additionally, please note that delivery time is also based on “business” days. For example, if you place an order on Sunday, it’s impossible for us to ship an item the same day as all the shippers are closed.

Calculating Cost

Shipping and packaging costs are calculated by product and will vary according to product weight, dimensions, value, and shipping location.

International Shipping

If you’d like to make a purchase and have it shipped internationally, please send us an email. Be sure to include a list of the products you’d like to purchase, your shipping address, phone number, and the email address to which we should send an invoice.  A member of our Customer Service team will contact you to make all the arrangements.

End of shipping policy.

Refund Policy:

Payments that retain a date for photography and videography services are non-refundable.  Retainer payment reserves the Studio’s services for the Assignment on the date and time within the contract, and also includes 5-10 hours of Admin work. Upon signature of contract and payment of the Retainer, Studio will reserve the time and date agreed upon and will move forward with Admin work associated with the job.

All additional payments are due and payable at least 30 days prior to the date of the Assignment.  Additional payments are non-refundable.

Payments for any kind of printed artwork, including fine art canvas warp prints and fine art albums, are non-refundable.

In certain circumstances, and only under the Studio’s discretion, Studio will grant non-transferable credit to Client to use.

Client acknowledges that in the event that there is a Postponement of the assignment, the Studio will be harmed and that Client will notify the Studio of a Postponement as soon as possible in order to minimize the Studio’s damages. If there is a Postponement, the Studio and Client agree that the Client shall pay to the Studio within 10 days of any Postponement a liquidated damages fee.

Client acknowledges that in the event that there is a Cancellation of the assignment the Studio will be harmed, and that Client will notify the Studio of a Cancellation as soon as possible in order to minimize the Studio’s damages. If there is a Cancellation, the Studio and Client agree that the Client shall be responsible for the payment to the Studio, within 10 days of any Cancellation, the Retainer, and additional payments.  If Assignment is canceled on behalf of the Studio for reasons clarified in the contract, Client may be granted a full refund of any amounts paid, except for any payment that has produced a portion or all of the work. Studio’s liability for damages based on such cancellation shall be limited to such refund.

End of the refund policy.